Support
Help with your codes, your account, or a link that should not be active.
Get in touch
Email radius.qr@gmail.com. Include what you were trying to do, what happened, and your browser or device. A screenshot can help; remove anything private first.
Never send passwords, sign-in links or authentication tokens.
Report a harmful QR link
Send the Radius QR short link or a photo of the code and explain the concern, such as phishing, malware or impersonation. You do not need to open a suspicious destination. We review reports and can disable Advanced redirects that are being misused.
Standard QR codes contain the destination directly. Radius QR cannot disable copies of those codes; contact the destination’s host about content hosted there.
Delete your account
Email us from the address you use to sign in. If you are signed in here, the button below includes your account reference. We will verify that you control the account and confirm the request before deleting it. If you cannot access that email address, contact us for help first.
Account deletion removes your saved codes, logos and scan analytics from the live service. Your Advanced QR links stop working and cannot be restored. Old short codes stay reserved so they cannot be assigned to another person. Downloaded Standard QR codes continue to point to their original destination.
Deleting an individual code in My QR Codes gives you a 30-day restore window. Once that window ends, scheduled cleanup removes the code, its analytics and any logos no other saved code uses. You can also permanently delete a code from the Deleted tab before the restore window ends. This cannot be undone: the saved code is removed immediately, and its analytics and unused logos are scheduled for cleanup. Cleanup can take longer if a retry is needed.
Provider backups and support messages have separate retention, described in our privacy notice.
Opens your email app. Nothing is deleted or submitted until you send the message and we verify your request.
Privacy questions
Email radius.qr@gmail.com to ask what personal information we hold about you, request a copy, correct information that is wrong, or ask how long we keep it. You can also report a concern about how your information has been used or shared.
For an account-related request, email us from the address you use to sign in and explain what you want to find out or change. We will verify that you control the account before sharing private information or making changes.
For privacy complaints, we aim to acknowledge your message within five business days and provide a written response within 30 days of receipt. See our privacy complaint process and escalation options.